Privacy Policy
Купити газ для населення
ua en DE
Купити газ для населення

Privacy Policy

The privacy of visitors of our website is very important for us, and we are committed to protecting it. This privacy and cookie policy ("Policy") explains what we will do with your personal information.

The Policy applies only to information collected on our website, so we are not responsible for the privacy policies or content of any third-party websites.

According to the Policy, by agreeing to use cookies the first time you visit our website, you are granting us consent to use cookies each time you visit the website.

Personal data and information collected through our website

When a user uses the services of the ERU website, we process the user data, viz:

- data provided by a user both when filling out registration forms and using the services;

- information generated by the use of our website, including one information about time, frequency, and conditions of use

- cookies;

- IP-addresses;

- internet browser settings and parameters (User-agent);

ERU only collects personal data (such as your first and last name, user name and password, email address, contact phone number, date of birth, gender, etc.) that you consciously and voluntarily provided, as a subject of personal data, in order to use the services of our website, which is deemed as the consent of the subject of personal data to process their personal data under the stated purpose of this Policy, according to the requirements of law.

When you visit the website, all logins are recorded.

Please note: ERU collects only the minimum amount of information necessary to fulfill the request of the personal data subject.

Please note: ERU does not collect any information, the processing of which is required by law, such as information on racial or ethnic origin, political, religious, or ideological beliefs, membership in political parties or trade unions, criminal convictions or criminal sentences, as well as data regarding health, sex life, biometric or genetic data (according to Article 7 of Law of Ukraine on Personal Data Protection).

Use of your personal information
 The personal information you submit to us through our website will be used for the purposes outlined in this Policy or on the relevant website pages.

We can use your personal information for the following purposes:

administering our website;

personalising our website for you;

enabling you to use the services available on our website;

providing you services purchased through our website;

sending you messages, invoices, and reminders to pay and receive payments from you;
 sending you non-marketing commercial messages;

sending you the email that you specifically requested;

sending you the email newsletters if you have ordered them (you can tell us at any time that you wish not to receive email newsletters from us anymore);

sending you marketing communications regarding our business or the business activities of carefully-selected third-party companies that we think might be interesting to you by publication or, if you have specifically agreed to it, by email or similar technologies (you can tell us at any time that you wish not to receive marketing communications anymore);

providing third party companies with statistical information about our users (but these third party companies will not be able to identify any individual user from this data);

handling inquires and complaints made by or about you regarding our website;

for ensuring the security of our website and preventing fraud;

to verify compliance with the terms and conditions governing your use of our website (including monitoring private messages sent through our website's private messaging service);

and for any other purposes.

The period of the storage of personal information

These policies and procedures are designed to secure our legal obligations to store and delete personal information.

Personal data is stored for no longer than required for the purpose of its processing.

Protection of personal data

 We use generally accepted standards of technological and operational protection of information and personal data against loss, misuse, alteration, or destruction, but we may not guarantee absolute protection against any threats outside our regulation.

We ensure the performance of all relevant privacy obligations, and also technical and organizational security measures to prevent unauthorized or unlawful disclosure or processing of such information and data, or its accidental loss, destruction, or damage.

We have the right to disclose personal data without your consent in cases determined by applicable legislation of Ukraine, and only (if necessary) in the interest of national security, economic well-being, and human rights.

If you have given/lost access to your Account you are fully and solely responsible for the actions of a new User while using the Website and/or Services on your Account.

Agreements regulating the use of special functions and password-protected sections

The ERU website may contain special features or password-protected sections. In the process of the registration, we may require you to agree to special terms governing your use of any special features or password-protected sections to use it. In such cases, you will be asked to agree to the special terms, for example, by checking a box or clicking on a button "I agree" or "I accept" to indicate accepting the user agreement. If any of the provisions of this user agreement differ from the provisions of this Policy, the provisions of such agreement shall supplement or supersede the provisions of this Policy, but only to the extent of the matters governed by this Agreement.

International transfers of personal information

The information we collect may be stored, processed, and transferred between any countries where we do business to allow us to use this information, according to the Policy.

By agreeing to this Policy, you agree to the transfer of your personal information as set out in this section.

Protection of information

ERU takes all the necessary measures to protect data from unauthorized access, alteration, disclosure, or destruction. These include internal reviews of data collection, storage, and processing, and also security measures, including appropriate encryption and physical security measures to prevent unauthorized access to the systems where we store personal data.

ERU provides access to user information only to those employees, contractors, and agents of ERU who need to have that information to perform transactions on our behalf.

To have your personal information deleted, please contact ERU at GAS@ERU.COM.UA.

Changes to this Privacy Policy

By using the Programs, Users have accepted the terms of this ERU Privacy Policy and are aware that this Policy may change from time to time. Changes to the Privacy Policy are published by ERU on this page.


ERU uses strictly necessary cookies and similar technologies to enable the operation of this website and create more personalized conditions to use the website.

By clicking "I accept", you agree that all cookies being placed on your device. You can change cookie settings or withdraw your consent to the use of cookies at any time by clicking "Cookie Settings." Depending on your cookie preferences, some features or personalized terms of the website may not be available.

For more information, please check the Terms of Cookie Use.